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Thread: Offshore Hunter SW Trouble

  1. #1
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    Angry Offshore Hunter SW Trouble

    I purchased the Offshore Hunter Program directly from their Web Site after I had conformation from Denny O'Hern that it would work on OS Windows 7.
    Wrong!!! The program did not even install correctly. I called for support and spoke with Denny on Friday afternoon July 30th, he told me that his programmer was already gone for the day and he would call me on Monday the 2nd of August to resolve the issue. I offered him to make step by step screen shots off the installation issues and e-mail it to him.
    The weekend goes by and no call back on Monday from Denny nor the programmer, Tuesday morning the 3rd, I e-mail the issues to Denny, no response. Thursday the 5th I call multiple times and leave messages, no return call, I sent an e-mail, no response. The week after I try again e-mailing and leaving messages on his phone, still no response at all. Friday the 13th I had enough of this B.S., I sent an e-mail that I will return the item on Monday.
    Monday morning I brought it to the post office and sent it back with a letter included that Offshore Hunter doesn't work on Windows 7-64Bit and that there is a major lack of support on their side exists, with the request of returning me my payment.
    Around noon on Monday the 16th, first signs of live from Denny (two weeks later!)with the explanation that he got the e-mail with the screen shots but all other e-mails from me disappeared strangest ways to his junk mail folder.
    What happened to my messages I left on his phone?
    He offered then to talk to me and resolve the issues!!! Two weeks later after no sign that his company is still in business!!!
    At this point I have no interest at all in this program and his "great support" anymore, I am P.O.at this time and the program is already in the mail back to him anyways.
    I respond with an e-mail back to him to just refund me my money in the next 5 business days and tell him that this is not the way to do business.
    He responds with: The company policy does not allow to return opened SW!!! And he is trying to find a satisfactory solution here.
    Hello!!! You told me in writing it would work on Windows 7 and it didn't, you told me you call me back 2 days later and you didn't, you responded two weeks later on the day I returned the item and offer me help!!!
    Well anyway, I can only give anyone the advice to stay away from the program I have very aggravated experiences with that guy Denny and I NEVER GOT MY MONEY BACK FROM THEM, I even send a money request through Pay Pal, no life sign again.
    Last edited by Evil Bunny; 08-30-2010 at 06:15 AM. Reason: name correction

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    Did he know it was 64 bit or just that it was win7? I think that I have it installed on my 32 bit win7 platform, I will have to check when I get home.

    Not many companies will refund with open installation discs. Your case may be an exception to the rule.
    Nothing in the world is more dangerous than sincere ignorance and conscientious stupidity.

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    Dude first post on here and your flaming someone instead of asking about if any of us have had problems?

    Denny, not "Danny", and his business partner Frank have helped me when I got my program, alebit in disk version, and learn its nuances. As matter of fact Frank took time at the Capt's meeting to show me how to change screen size, since I wasn't able to look at the bottom of the page after getting Windows 7.

    Anyway, welcome to the Planet and I hope your next posts don't flame supports of the board.

    Regards,

    R

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    Hi Greg,
    thanks for the reply, he know it was Windows 7 not more.
    Thanks

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    Hi R,
    thanks for your reply.
    I been arround a while here on the site. Sorry I misspelled his name.
    After 4 weeks of no solution I feel like I have all the right to call him out.
    You don't buy a car and don't drive it for 4 weeks because it is not assambled.
    Thanks for the welcome Dude.

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    Quote Originally Posted by Evil Bunny View Post
    I purchased the Offshore Hunter Program directly from their Web Site after I had conformation from Danny O'Hern that it would work on OS Windows 7.
    Wrong!!! The program did not even install correctly. I called for support and spoke with Danny on Friday afternoon July 30th, he told me that his programmer was already gone for the day and he would call me on Monday the 2nd of August to resolve the issue. I offered him to make step by step screen shots off the installation issues and e-mail it to him.
    The weekend goes by and no call back on Monday from Danny nor the programmer, Tuesday morning the 3rd, I e-mail the issues to Danny, no response. Thursday the 5th I call multiple times and leave messages, no return call, I sent an e-mail, no response. The week after I try again e-mailing and leaving messages on his phone, still no response at all. Friday the 13th I had enough of this B.S., I sent an e-mail that I will return the item on Monday.
    Monday morning I bring it to the post office and sent it back with a letter included that Offshore Hunter doesn't work on Windows 7-64Bit and that there is a major lack of support on their side exists, with the request of returning me my payment.
    Around noon on Monday the 16th, first signs of live from Danny (two weeks later!)with the explanation that he got the e-mail with the screen shots but all other e-mails from me disappeared strangest ways to his junk mail folder.
    What happened to my messages I left on his phone?
    He offered then to talk to me and resolve the issues!!! Two weeks later after no sign that his company is still in business!!!
    At this point I have no interest at all in this program and his "great support" anymore, I am P.O.at this time and the program is already in the mail back to him anyways.
    I respond with an e-mail back to him to just refund me my money in the next 5 business days and tell him that this is not the way to do business.
    He responds with: The company policy does not allow to return opened SW!!! And he is trying to find a satisfactory solution here.
    Hello!!! You told me in writing it would work on Windows 7 and it didn't, you told me you call me back 2 days later and you didn't, you responded two weeks later on the day I returned the item and offer me help!!!
    Well anyway, I can only give anyone the advice to stay away from the program I have very aggravated experiences with that guy Danny and I NEVER GOT MY MONEY BACK FROM THEM, I even send a money request through Pay Pal, no life sign again.

    Hey brother, around here if you want to call someone out by name then atleast put your name to it. Your opinion is worthless as long as your anonymous.

    Windows 7 is either 32 bit or 64 bit. Many Many applications that were designed to to run on 32 bit oppertating systems just will not work on a 64 bit operating system. Dont know if thats the case here cause i still run OH on windows XP.




    You can check whether or not you OS 32 or 64 bit
    1. Click Start
      Collapse this imageExpand this image


      , type system in the Start Search box, and then click system in the Programs list.
    1. The operating system is displayed as follows:
    2. For a 64-bit version operating system: 64-bit Operating System appears for the System type under System.

    • For a 32-bit version operating system: 32-bit Operating System appears for the System type under System.
  7. Last edited by BrokenAdmin; 08-29-2010 at 04:51 PM.

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    How to Run a Program in Compatibility Mode in Windows 7


    Information
    Compatibility mode allows a older program written for an earlier versions of Windows to possibly run in Windows 7. You can also use Compatibility mode to always have a program to Run as an administrator.

    Tip
    If changing the Compatibility settings does not fix the problem, go to the program manufacturer's website to see if there is an update for the program.

    To see if your software is compatible with Windows 7, check it here: Windows 7 Compatibility Center home



    Warning
    Do not use Compatibility mode on older antivirus programs, disk utilities, or other system programs because it might cause data loss or create a security risk.








    OPTION ONE

    Through Properties Page

    1. Right click on the program's shortcut, .exe file, or installation program.

    2. Click on Properties.

    3. Click on the Compatibility tab. (see screenshot below)
    NOTE: If the Compatiblity options are grayed out, then it is a 64 bit program and cannot be changed.
    4. To Run a Program in Compatibility Mode -
    NOTE: Runs the program using settings from a previous version of Windows. Try this setting if you know the program is designed for (or worked in) a specific previous version of Windows.
    A) Check the Run this program in compatibility mode for box. (see screenshot below)

    B) Click on the drop down menu arrow and select which version of Windows the program was made for. (see screenshot below)
    NOTE: Always pick the latest Windows version the program was written for to have a better chance of it running properly in Windows 7.
    Warning
    MSI files (right screenshot below) will only have the Previous version of Windows option available for it. This option will allow Windows 7 to automatically use the previous version compatibility mode it thinks is best for the MSI file to run properly as. You will not be able to do steps 5 and 6 below.


    5. To Change the Settings for a Program -
    A) Check or uncheck the settings you want for the program. (see screenshot below)
    NOTE: See the table below the screenshot for a description of each setting.
    Setting Description
    Run in 256 colors Uses a limited set of colors in the program. Some older programs are designed to use fewer colors.
    Run in 640 × 480 screen resolution Runs the program in a smaller-sized window. Try this setting if the graphical user interface appears jagged or is rendered improperly.
    Disable visual themes Disables themes on the program. Try this setting if you notice problems with the menus or buttons on the title bar of the program.
    Disable desktop composition Turns off transparency and other advanced display features. Choose this setting if window movement appears erratic or you notice other display problems.
    Disable display scaling on high DPI settings Turns off automatic resizing of programs if large-scale font size (DPI) is in use. Try this setting if large-scale fonts are interfering with the appearance of the program.
    6. To Change the Privilege Level of a Program -
    NOTE: Runs the program as an administrator. Some programs require administrator privileges to run properly. If you are not currently logged on as an administrator, this option is not available.
    A) Check or uncheck the Run this program as an administrator box to enable or disable this option. (see screenshot below)
    7. To Change All of These Settings Above for All Users -
    NOTE: Lets you choose settings that will apply to all users on this computer.
    A) Click on the Change settings for all users button. (See screenshot below)
    B) Repeat steps 4, 5, and 6 in this window to apply them to all users on the computer. (see screenshot below)

    C) Click on OK.
    8. Click on OK to apply the changes. (see screenshot below step

  9. #8
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    OPTION TWO

    Through Troubleshoot Compatibility


    NOTE: This option is to troubleshoot compatibility of a program by using a wizard to let Windows 7 help decide what is best to try and make the program compatible.
    1. Right click on the program's shortcut, .exe file, or installation program, and click on Troublshoot compatibility. (see screenshot below)
    NOTE: You will not have the Troublshoot compatibility option available for pinned items in the Start Menu or on the taskbar.
    2. You will see this for a moment while Windows 7 is detecting what the issues may be with the program. (see screenshot below)
    3. The wizard will now give you a list of choices to choose from. Select the option you would like to try, then follow the rest of the onscreen instructions until you are through troubleshooting the compatibility issue with the program. (see screenshot below)

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    OPTION THREE

    Through Registry Editor

    1. Open the Start Menu, then type regedit in the search box and press Enter.

    2. If prompted by UAC, then click on Yes.

    3. In regedit, navigate to the location below. (see screenshot below)

    Code:

    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers
    4. To Run a Program in Compatibility Mode -
    A) In the right pane of Layers, right click on a empty area and click on New, then on String Value. (see screenshot below)
    B) Type in the full path of the program's exe file and press Enter, then right click on the full path and click on Modify. (see screenshot below)
    C) Type in a single or combination of Data values (see tables below) for how you want to run the program as, and click on OK. (see screenshot below)
    NOTE: If you use more than one Settings, then you must add them in the order they are in the table below.

    [Compatibility Mode (only one)] + space + [Settings (one or more with a space inbetween)] + space + [Privilege Level]
    Tip

    EXAMPLE ONE:
    To run a program as if it was in Windows Vista SP2 (Compatibility Mode), and Run in 256 colors (Settings), and to run as administrator you would type:

    VISTASP2 256Color RUNASADMIN

    EXAMPLE TWO:
    Say you also wanted to Run in 640 x 480 screen resolution (2nd Settings) with the above example, you would type:

    VISTASP2 256Color 640x480 RUNASADMIN





    Compatibility Mode Data Value
    Windows 95 WIN95
    Windows 98 / Windows Me WIN98
    Windows NT 4.0 (Service Pack 5) NT4SP5
    Windows 2000 WIN2000
    Windows XP (Service Pack 2) WINXPSP2
    Windows XP (Service Pack 3) WINXPSP3
    Windows Server 2003 (Service Pack 1) WINSRV03SP1
    Windows Server 2008 (Service Pack 1) WINSRV08SP1
    Windows Vista VISTARTM
    Windows Vista (Service Pack 1) VISTASP1
    Windows Vista (Service Pack 2) VISTASP2

    Settings Data Value
    Run in 256 colors 256Color
    Run in 640 x 480 screen resolution 640x480
    Disable visual themes DISABLETHEMES
    Disable desktop composition DISABLEDWM
    Disable display scaling on high DPI settings HIGHDPIAWARE

    Privilege Level Data Value
    Run this program as an Administrator RUNASADMIN
    5. To Stop a Program from Running in Compatibility Mode -
    A) In the right pane of Layers, right click on the full path Name and click on Delete. (see screenshot below)
    B) Click on Yes to confirm deletion. (see screenshot below)
    6. Close regedit when done.
    NOTE: Some programs may require you to restart the computer for this to be applied.

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    I will try to install on Windows 7 64 at my earliest convenience, and let you know if it is a real issue or if the issue is between the keyboard and the chair.

    Chris Grauer <---- this is how you put your name to something

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    Angry

    Oh, Chris
    I do not have a problem to put my name down:

    THOMAS KRISCHKER

    And yes I got Windows 7 64 bit'

    For your information I PAID for the program and also for the support I expected from the compamy who sells it and advertise it. If they would at least told me "we work on it" I probably would not so P.O. at them.
    Should I be wrong in life?
    If I pay a company money for a product, I expect it to work and to be supported!
    Not weeks later.
    Last time I checked that how deals work in life!
    Thanks

    Thomas Krischker

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    Thanks Thomas,
    The only problem I had with your post was using His name and not yours. I don't mind anyone sharing an opinion or review of a product, just keep it professional and polite. And if your going to slam a product, using your name add validity.
    Denny and Frank are really good guys, if they didn't get back to you i would honestly believe it to accidental. They are both members of the SPUCs, Host of the SPO. Denny has been playing host TO HELL DIVERS and helping in organizing the tournament etc, and planning for competing in the tournament Not trying to make excuses for them, I'm sure either will address this once they check-in.

    Fwiw, I was able to install Offshore Hunter on my windows 7 64 bit computer successfully. Many times anti virus and UAC can muck up the installation of some software.
    Not sure what else there is to trouble shoot, from your description and being able to install the software on my computer, I would have to assume the issue is either bad media, security software interference or corrupt OS, and not a compatibility issue. Did you try to install the software on a different computer?
    If you are local Tampa Bay, I would be willing to help you troubleshoot.

    Chris
    Grauer Technologies, LLC | St. Petersburg | Tampa | Florida
    Chris Grauer- "To protect, promote, and grow the sport of spearfishing" www.spearfishingplanet.com

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    Thomas, you can't beat that, I'm the Hell Diver, Denny was trying so hard to accommodate, so blame me.

    Denny will make things right, he is a fighter for our sport, and he will come through as he always does.

    Hang in there bro.

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    Unhappy

    I appreciate the help, you guys try, but I did sent it back two weeks ago, after I never heared back from them.
    Chris,
    I did tried to install the program on a nother computer back then, also W7-64 bit with the same results, the system already complaining while installing.

    Thanks
    Thomas

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    I have sent you a PM regarding this.

    Frank
    Southwest Florida Spearfishing Club
    What do you mean you haven't joined the FRA. Join now. http://www.thefra.org

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    Mr. Krischker-

    Sorry for your dissatisfaction with OFFSHORE HUNTER.

    We are in receipt of your returned software. We replace defective discs but do not normally refund the purchase price on opened software.

    Since you feel so very wronged by me, I have decided to refund your purchase. I apologize for the delay in support and regret the ill will it caused.

    Your original purchase through paypal will be refunded. As such, your unauthorized billing of OFFSHORE HUNTER for a refund will be denied.

    Thanks to all of you who supported Frank and I with your thoughtful responses.

    Denny

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    Hi Denny,

    thank you for finaly responding and solving this issue.
    By the way I did not unauthorized bill you, I just asked for a refund through PayPal the way they handel issues like that.

    Best Regards,

    Thomas Krischker
    Last edited by Evil Bunny; 09-01-2010 at 05:56 AM.

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    Quote Originally Posted by Evil Bunny View Post

    By the way I did not unauthorized bill you, I just asked for a refund through PayPal the way they handel issues like that.
    Just to clarify- You would not have received your full purchase price back with the billing.
    Standard paypal practice is to request a refund or file a dispute on a purchase, in order avoid being charged paypal fees if a refund is issued.

    I trust the situation has been resolved, as your refund has been issued.

    Best regards-

    Denny

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